Support

Common questions.

A receipt or barcode scanned incorrectly.

On the scan result screen, tap "Report a problem with this scan". That sends us the receipt image, the recognised text, and the parsed result so we can fix the parser — it's the fastest way to get a scan corrected. You can also fix any line in the edit drawer before recording prices.

A price looks wrong or a store is missing.

Own-brand items often have store-specific barcodes and won't match across supermarkets — Zavvy shows "not available here" rather than hiding the gap. If a mainstream product looks mispriced, report the scan and we'll re-check it.

Sign-in or account help.

Zavvy uses email sign-in (plus Google and Apple). For password resets use the in-app "forgot password" flow. For anything else, email us.

Delete my account, or export my data.

You can do both in the app: Settings → Delete account removes your account and its data, and you can export your receipts to a CSV from the receipts list. You can also email feedback@zavvyapp.com from your account address and we'll remove your account and associated data. See the Privacy Policy for what we hold.

Permissions.

Scanning needs the camera; reading a saved receipt photo needs photo access; location is used to pick the right currency and the nearest store. Your GPS coordinates aren't sent to us, though the store and branch you're at may be saved with a price or receipt you record. You can change these in your device settings.